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The tools, which allow experts to remotely see what technicians see in the field, were created by the Cummins Care team in 2017, prior to the COVID-19 crisis, to support customers in hard-to-reach locations.
Cummins Care has developed a strategy to support customer inquiries different from the norm.
Cummins’ Connected Diagnostics™, a telematics feature enabling the company to communicate with its engines to recommend actions when a system fault occurs, has received a major customer service award.
The new Guidanz mobile app is making long processes faster by quickly assessing engine status.