Jeff Michaels Understands His Clients' Customers' Needs...Because He is One

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For Jeff Michaels his work and passion for racing are inseparable. Jeff, is a Regional Sales Manager of commercial mobile generator sets for Onan. Majority of his time is spent in the office at Onan, working with distributors and factories to ensure the appropriate solutions are being used for RVs, yachts, truck conversions and more. During his free time you can see him at a track either racing or helping his son.

“As a teen, I was pretty competitive,” said Jeff. “I started helping a local guy fix up his drag car in my spare time. Before you know it, anything I could race, I did.” And so began a 40-year relationship with the racetrack, one quarter-mile at a time.

In 1973, Jeff bought his first drag car. He spent weekdays in the office – but on evenings and weekends you could have found him at drag strips in the Minneapolis, Minnesota area where he is still at it today.

“Noise is the nature of the beast at a track,” he said. “From the engines to the crew and equipment noise in the pit, you can’t escape it, and to a certain extent spectators and participants get used to it. At night, though, the last thing racers and their crew want to do is lie down and listen to their neighbors’ generators all night. There are a few different brands of generators crews and spectators use in their RVs and race trailers. But when it’s one of ours, no one even knows it’s there.”

Onan commercial mobile generators operate at sound levels ranging from 70 dB to the mere 68 dB of the line’s largest unit — the diesel RV QD 10000/12500 — they are significantly quieter than competitors’ generators. This reduced noise is due in large part to the way in which the engine and mechanical noise are isolated from the enclosure. The generators also utilize zig zag-shaped air channels to significantly reduce noise by the time it’s finally projected away from the enclosure.

So does Jeff use a Onan generator at the track?

“Of course. I’m known around the track as the Onan guy. If someone has a question about their generator — ‘Go see Jeff. He’ll know the answer.’” And if he doesn’t, he will find someone who does.

At the track he’s not just a fellow racer, he’s known as “that Cummins Onan guy,” that helps his customers in any way possible. In fact, many of those customers are also his competitors, so it’s no surprise he’s built great relationships with them.

“We share in each other’s successes. It’s a tight-knit community,” he said.

Jeff recently had the opportunity to share one of his own successes. For years, he raced because he enjoyed the thrill of the competition, but he also had one real goal in mind - win the NHRA Lucas Oil Nationals in Brainerd, Minnesota. In 2014, he and his son Steve did just that.

“That win was a bucket list item,” he said. “I could hang it up right now if I wanted and be satisfied with my career.” But he’s not quite ready to leave the track behind yet. He still spends the majority of his free time there, working the crew for Steve, who now sits behind the wheel of Jeff’s car.

Don’t tell him you can’t teach an old dog new tricks. He’s constantly seeking new opportunities at the track that he takes back to Onan’s factory.

“Right now, we’re really focused on reaching families new to racing and the RV lifestyle — families just like my son, daughter-in-law and grandkids — helping them understand the benefits of an installed Onan generator over another portable generator brand,” he said.

Michael Nagel - Cummins Inc

Michael Nagel

Michael Nagel is the Leader - Global Brand at Cummins Inc. As a member of the external communications team at Cummins, he has more than 15 years of digital communications and traditional public relations experience, with a focus on digital communications, corporate brand and content marketing. Michael earned his B.A. from the Indiana University School of Journalism - Indianapolis and currently resides in Indianapolis. 

Cummins Custompaks are being used for water management as Thailand struggles with its water crisis

CustomPak on site

Water crisis

Sixty Cummins Inc. CustomPaks are in service in Thailand as part of a critical water management plan aimed at easing the country’s water crisis – a crisis that has caused enormous economic and social damage and stirred conflict among communities.

Over the past several decades, Thailand has continually faced water problems caused by severe drought. Water reserves in dams and reservoirs are insufficient while water resources are often contaminated with toxins caused by urban communities and the industrial and agricultural sectors.

Severe flooding is a threat, too, at a time when the realities of climate change are hanging over the country.

As a result, the allocation of precious water resources, which must be shared among various stakeholders including new and existing industry, large and small agriculture, and cities and villages has become a flashpoint.

Kittithanapat Engineering Co. (KTP), has been involved in the water management system since 1996, working closely with authorities such as the Royal Irrigation Department, Department of Water Resources, Bangkok Metropolitan Authority and others.

CustomPaks on site

600 hp CustomPaks

To help KTP meet its often urgent requirements, Cummins DKSH (Thailand) has recently supplied 60 Australian-built CustomPaks – 45 powered by Cummins’ X15 engine rated at 600 hp, and 15 powered by the QSL9 rated at 325 hp. These fully self-contained powerpacks are emissions certified to Tier 3.

The CustomPaks are coupled to hydraulically-driven, large-volume submersible water pumps sourced by KTP from US company Moving Water Industries (MWI); KTP is the exclusive distributor in Thailand for these MWI Hydroflo pumps.

Prior to Cummins’ involvement, KTP was using another diesel engine brand but service support wasn’t up to the standard required.

Long-serving KTP engineer Kittisak Thanasoot says Cummins DKSH’s reputation for technical and aftersales support along with the reliability of the Cummins product were a key reason behind KTP’s decision to specify the CustomPaks for the Royal Irrigation Department.

The ability of Cummins DKSH to respond to short delivery times was also important.

“Supplying large quantities of high horsepower diesel engines for emergency situations such as flash flooding can be a challenge for KTP,” says Kittisak Thanasoot.

“Responding to the needs of the government agencies to manage such problems in a timely manner and with least impact on communities, KTP has found the answer in our partnership with Cummins DKSH.”

Cummins Custompaks are being used for water management as Thailand struggles with its water crisis

CustomPak on site

Water crisis

Sixty Cummins Inc. CustomPaks are in service in Thailand as part of a critical water management plan aimed at easing the country’s water crisis – a crisis that has caused enormous economic and social damage and stirred conflict among communities.

Over the past several decades, Thailand has continually faced water problems caused by severe drought. Water reserves in dams and reservoirs are insufficient while water resources are often contaminated with toxins caused by urban communities and the industrial and agricultural sectors.

Severe flooding is a threat, too, at a time when the realities of climate change are hanging over the country.

As a result, the allocation of precious water resources, which must be shared among various stakeholders including new and existing industry, large and small agriculture, and cities and villages has become a flashpoint.

Kittithanapat Engineering Co. (KTP), has been involved in the water management system since 1996, working closely with authorities such as the Royal Irrigation Department, Department of Water Resources, Bangkok Metropolitan Authority and others.

CustomPaks on site

600 hp CustomPaks

To help KTP meet its often urgent requirements, Cummins DKSH (Thailand) has recently supplied 60 Australian-built CustomPaks – 45 powered by Cummins’ X15 engine rated at 600 hp, and 15 powered by the QSL9 rated at 325 hp. These fully self-contained powerpacks are emissions certified to Tier 3.

The CustomPaks are coupled to hydraulically-driven, large-volume submersible water pumps sourced by KTP from US company Moving Water Industries (MWI); KTP is the exclusive distributor in Thailand for these MWI Hydroflo pumps.

Prior to Cummins’ involvement, KTP was using another diesel engine brand but service support wasn’t up to the standard required.

Long-serving KTP engineer Kittisak Thanasoot says Cummins DKSH’s reputation for technical and aftersales support along with the reliability of the Cummins product were a key reason behind KTP’s decision to specify the CustomPaks for the Royal Irrigation Department.

The ability of Cummins DKSH to respond to short delivery times was also important.

“Supplying large quantities of high horsepower diesel engines for emergency situations such as flash flooding can be a challenge for KTP,” says Kittisak Thanasoot.

“Responding to the needs of the government agencies to manage such problems in a timely manner and with least impact on communities, KTP has found the answer in our partnership with Cummins DKSH.”

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