Global Customer Support

We are at home all around the world. Our technical centers and application engineering centers are located globally to provide quick-to-market and market-oriented product development to our customers. If you have questions that need to be answered locally, click on your region to see their contact information for general questions.

AUSTRALIA
cvaau.sales@cummins.com
Derrimut facility: (+613) 8353 6050
Sunshine facility: (+613) 9311 6555

 

CHINA
(400) 820 7367
WeChat: 美驰中国

 

INDIA
meritor.mysore@meritor.com
Mysuru: (+91)821 2403325 or (+91) 821 719 7800

 

EUROPE
Technical Support and Aftermarket Sales: +44 (0) 1527 506 300
Truck Axle Sales: +39 0321 4231
Brake Sales: +39 0321 4231
Specialty and Defense Driveline Sales: +33 (0) 4 77 92 88 00
Transfer Case Sales: +43 (0) 7252 736520

UNITED STATES/CANADA
OnTrac@cummins.com
Phone: (866) 668 7221

 

MEXICO
CVA: +52 (81) 8150 7580
OnTrac: (001) 800 889 1834

BRAZIL
duvidas.tecnicas@cummins.com
(0800) 35 35 30
WhatsApp: (+55) 11 94455 5327

Driveforce support team
DriveForce™

DriveForce is our field support team handling your commercial vehicle needs, from cradle to grave. They serve the North American market with a combination of sales, service and aftermarket representatives. With one of the broadest portfolios of commercial vehicle products, team members offer a total vehicle perspective, making them valued experts in the industry. DriveForce is experienced, equipped and positioned throughout North America to support customers in all facets of commercial vehicle operations.

ontrac customer service representative
OnTrac

Welcome to OnTrac, our original equipment (OE) dealer technical support center, staffed by experienced professionals dedicated to assisting you with diagnostics, repair and warranty solutions for our products.

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Aftermarket

We make it easy to do business with us. From comprehensive product information to unsurpassed customer care and warranty support, we deliver. Our highly trained customer support team, including our expert field sales force, is totally committed to your success. We're ready to help you with our specifying assistance, helping you to select the aftermarket brands that are the best fit for your vehicles, while providing industry-leading training and technical support.

Call Us

ONTRAC CUSTOMER SERVICE

United States/Canada: 1-866-668-7221(ONTRAC1)

Mexico: +1 001-800-889-1984

Email: OnTrac@cummins.com

Fill out the Pre-Call Worksheet to minimize your call time.

Hours:
Monday – Friday: 7:30 a.m. to 10 p.m. ET
Saturday: 9 a.m. to 6 p.m. ET


 

ACCOUNTS PAYABLE INQUIRIES

Email: APHelpDesk@cummins.com

 

AFTERMARKET CUSTOMER SERVICE

United States: 1-888-725-9355 CustCareCntr.Florence@cummins.com

Canada: 1-800-387-3889 CustomerService.Brampton@cummins.com

Mexico: +52 (81) 8150-7580 Servicioaclientes@cummins.com

Brazil: +55 11 3684-6620 duvidas.tecnicas@cummins.com

Europe: +44 (0) 1527 50-3950 AftermarketEurope@cummins.com

 

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