What is remote diagnostics?

Remote diagnostics leverages the information gathered from the continuous monitoring of a vehicle and promptly identifies and reports potential issues. Cummins Inc.'s remote diagnostics solutions utilize the power of telematics to constantly analyze data.

It creates valuable insights into the health and performance of your Cummins-powered equipment. Remote diagnostics provides customers with the most current engine data, allowing you to make the most proactive decisions on maintenance.

How does remote diagnostics work in trucks and buses?

Embedded within a truck or bus’s engine, Cummins’ remote diagnostics solutions employ advanced telematics technology to continually observe critical engine parameters. It functions seamlessly, consistently monitoring more than 400 parameters on the engine. While customers can continue to receive traditional diagnostic services in person at service locations, remote diagnostics can digitally transmit real-time data, reducing unplanned downtime and costs.

This critical information is then communicated back to the customer in real-time and provides insights into the problem, its severity, probable causes and potential fixes. Cummins is constantly monitoring and receiving data to evaluate the health and performance of every vehicle and engine in a customer’s fleet – whether it’s ten or thousands of engines. While insights are gathered for every vehicle, including the healthy ones, Cummins will only notify customers of the critical few that require attention.

For example, a customer with 5000 vehicles in their fleet may only receive notifications for 100 of their vehicles, as the remaining 4900’s data was evaluated and all came back with no issues. Cummins remote monitoring technology maintains a high level of accuracy across every vehicle in a customer’s fleet, not simply the ones with potential issues.

While Cummins can deliver these insights to a customer via email or web portal, we also can integrate insights into your preferred system to manage the entire vehicle. Customers can, therefore, receive real-time alerts in the way that works best for them.

Alerts and insights received the way a customer wants allow them to take action to ensure optimal engine performance and longevity. Alerts indicate the severity level of faults and show suggested time to act. Customers not only are able to adequately address the issue but also plan for repairs when and how it works best for them. This means minimal disruptions to operations.

Why remote diagnostics are vital for customers

There are many benefits of remote diagnostics for customers. It enhances the effectiveness and dependability of operations for the driver and the business. Paired with prognostics, which detects potential issues before they occur, drivers can have peace of mind knowing that engine performance is being monitored in real-time. This can help drivers avoid downtime and potentially dangerous situations. Not only does this enhance driver safety, but it also contributes to a smoother, more efficient trip.

For customers’ businesses, remote diagnostics offer a wealth of actionable insights into each vehicle’s status. Real-time fault code notifications and repair instructions can dramatically reduce downtime and repair costs. By providing a clear view of engine health across an entire fleet, it enables data-driven strategies that can significantly extend vehicle lifespans and improve overall performance. Cummins’ remote diagnostics solutions can drive operational efficiency and save money.

Cummins remote diagnostics services and products

Cummins offers robust support to Original Equipment Manufacturers (OEMs), from the design phase through after-sales service. Our digital products integrate with OEMs’ systems, giving real-time data access and enabling an added service layer for their customers. For customers, our remote diagnostics service works as a round-the-clock monitor of engines.

Cummins digital remote diagnostics solutions are constantly evolving to support customer’s greatest needs. Our prognostics products have the capability to combine remote monitoring and predictive technology with real-time equipment operation that has advanced analytics. This helps avoid unnecessary downtime and reduce cost, all while providing the reliability you need. Technology like this detects likely component failures before they occur.

Customers demand data. Cummins’ Acumen® provides it. Acumen is an advanced, smart hardware device that provides engine remote monitoring and diagnostics. It harnesses data from various engine sensors, relaying it to customers for real-time analysis and actionable insights. This data directly powers your Cummins digital applications and service integrations, giving you tools for the entire lifecycle of your equipment. Acumen enables direct access to a full suite of Cummins digital applications and capabilities, giving you the power to optimize performance and efficiency, monitor your equipment and predict what’s next.

Cummins Connected Solutions® meet stringent data security, storage, processing and transmission requirements. They’ve been validated to deliver optimal performance for current and future capabilities. Cummins ensures that customer data is protected and only shared in the manner to which customers agree.

Explore Cummins’ full suite of electronic service tools, from software and mobile applications to digital hardware geared to optimize the performance and reliability of your Cummins-powered equipment. Ask your Cummins representative or Original Equipment Manufacturer (OEM) about how to sign up for access.

Our systems help you preempt issues, minimize downtime and optimize vehicle performance, all while enhancing operational efficiency and profitability. With new products, technologies and services coming soon, contact us today to learn more about how we can support your business.