Cummins makes Guidanz® easier than ever

Devices with the Guidanz website on the screens

Cummins Inc. is updating the digital service tool names within the Guidanz® suite of products, making it easier for customers to quickly identify solutions, boost efficiency and increase productivity. This change will ultimately position Guidanz as the preferred digital solution for servicing Cummins-powered equipment.

Guidanz: The digital service solution for legendary servicing

Guidanz is Cummins’ latest digital service tools suite designed for streamlining engine diagnostics, troubleshooting and service event management. Previously known by more technical terms, its naming structure has been simplified into two key functionalities valued by customers during service events called Guidanz Diagnostic Toolkit and Guidanz Service Event Management.

Key benefits and features

Inforgraphic of Guidanz services

Guidanz Diagnostic Toolkit and Service Event Management combine to give service providers the ability to deliver legendary service to their customers while ensuring expertise and efficiency from start to finish. The result? Service bay productivity is maximized, and vehicle downtime is minimized, meeting the needs of a world that is always on.

"We are committed to making Guidanz even more intuitive for our customers," says Ryan Kikendall, Executive Director in Cummins Digital Organization. "By simplifying our digital solution names, we are making it easier for customers to identify the capabilities they need to succeed, ultimately improving customer satisfaction and uptime with Guidanz Diagnostic Toolkit and Guidanz Service Event Management."

Optimized service events with Guidanz

Cummins is always looking for new ways to streamline service events and improve diagnostics processes. The Guidanz Diagnostic Toolkit accomplishes this through Optimized Diagnostics, which helps vehicles get back to duty faster by dynamically reordering troubleshooting steps and driving technicians to the most likely root cause of a fault code first.

Some fault codes are flagged as Fast Track Repair, meaning traditional diagnostic assessment steps are bypassed so technicians can move straight to necessary repairs – saving valuable time and speeding up service. Furthermore, Predictive Service Insights maximize vehicle uptime by identifying preventative needs before they become major problems, allowing them to be addressed during planned downtime.

More efficient and productive service teams with Guidanz

A robust digital platform as a central hub that simplifies and connects every aspect of the service event. That’s where Guidanz Service Event Management comes in, streamlining workflow management and allowing service providers to deliver a more efficient customer experience.

You can say goodbye to juggling multiple systems, because this web-based solution provides one-click access to all crucial service event information, ensuring service teams stay informed and productive within the shop environment.

Beyond efficiency: Guidanz contributes to a sustainable future

In addition to optimizing service, Guidanz also contributes to a cleaner more sustainable environment. Streamlined service events mean faster repairs, reduced downtime and fewer service visits. This translates to fewer emissions and a lower carbon footprint, which aligns with Cummins' Destination Zero™ strategy and supports customers on their path to achieve their environmental initiatives as well.

Learn more

Discover how Guidanz Diagnostic Toolkit and Service Event Management can revolutionize your business. Visit cummins.com/Guidanz to learn more and download Guidanz for FREE on your mobile device.

Cummins Office Building

Cummins Inc.

Cummins, a global power technology leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. The company’s products range from internal combustion, electric and hybrid integrated power solutions and components including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air handling systems, automated transmissions, electric power generation systems, microgrid controls, batteries, electrolyzers and fuel cell products.

Cummins Custompaks are being used for water management as Thailand struggles with its water crisis

CustomPak on site

Water crisis

Sixty Cummins Inc. CustomPaks are in service in Thailand as part of a critical water management plan aimed at easing the country’s water crisis – a crisis that has caused enormous economic and social damage and stirred conflict among communities.

Over the past several decades, Thailand has continually faced water problems caused by severe drought. Water reserves in dams and reservoirs are insufficient while water resources are often contaminated with toxins caused by urban communities and the industrial and agricultural sectors.

Severe flooding is a threat, too, at a time when the realities of climate change are hanging over the country.

As a result, the allocation of precious water resources, which must be shared among various stakeholders including new and existing industry, large and small agriculture, and cities and villages has become a flashpoint.

Kittithanapat Engineering Co. (KTP), has been involved in the water management system since 1996, working closely with authorities such as the Royal Irrigation Department, Department of Water Resources, Bangkok Metropolitan Authority and others.

CustomPaks on site

600 hp CustomPaks

To help KTP meet its often urgent requirements, Cummins DKSH (Thailand) has recently supplied 60 Australian-built CustomPaks – 45 powered by Cummins’ X15 engine rated at 600 hp, and 15 powered by the QSL9 rated at 325 hp. These fully self-contained powerpacks are emissions certified to Tier 3.

The CustomPaks are coupled to hydraulically-driven, large-volume submersible water pumps sourced by KTP from US company Moving Water Industries (MWI); KTP is the exclusive distributor in Thailand for these MWI Hydroflo pumps.

Prior to Cummins’ involvement, KTP was using another diesel engine brand but service support wasn’t up to the standard required.

Long-serving KTP engineer Kittisak Thanasoot says Cummins DKSH’s reputation for technical and aftersales support along with the reliability of the Cummins product were a key reason behind KTP’s decision to specify the CustomPaks for the Royal Irrigation Department.

The ability of Cummins DKSH to respond to short delivery times was also important.

“Supplying large quantities of high horsepower diesel engines for emergency situations such as flash flooding can be a challenge for KTP,” says Kittisak Thanasoot.

“Responding to the needs of the government agencies to manage such problems in a timely manner and with least impact on communities, KTP has found the answer in our partnership with Cummins DKSH.”

Power, pride and passion

Parked semi truck

The switch back to Cummins power has been beneficial for iconic New Zealand company Uhlenberg Haulage. It's all about whole-of-life costs.

Uhlenberg Haulage is closing in on 60 years in business, having been founded in 1966 by Mike and Carol Uhlenberg.

Based in Eltham, Taranaki, in New Zealand’s North Island, the operation is today owned and operated by their sons Chris, Daryl and Tony Uhlenberg.

Describing the Uhlenbergs as “old school family truckies”, Daryl talks about the company’s time-honored journey with a definite tone of pride, especially the work of his parents in laying the foundations for what is today an iconic fleet in its own right.

Cummins Inc. made its debut in the Uhlenberg fleet in 1971 with an NH250 powering a second-hand Kenworth K923 used in logging. A second Kenworth, a new W924 with a Cummins NTC335, followed soon after hauling an LPG tanker.

The Uhlenberg operation today comprises 40 prime movers and a variety of trailing gear to cater for the myriad of a jobs the fleet is involved in.

A number of Peterbilts feature in the fleet although Kenworth is now the brand of choice with six new units to be delivered over the next 12 months to cater for business growth.

Cummins’ X15 Euro 5 engine rated at 550 or 600 hp is the preferred power specification, with 18 red engines currently in the fleet.

Uhlenberg family in front of truck

Whole-of-life support

“The switch to Cummins has been a very good experience for us. We have nothing but praise for the Cummins organization,” says Daryl.

“The whole-of-life picture is the key thing for us and we’ve got that nailed with the support we get from Cummins – parts availability, scheduled maintenance, life expectancy and in-frame rebuilds.

“So the red engines turn up, we run them to life, which is 900,000 to 1.2 million kilometers, and then Cummins does an in-frame overhaul in a timely manner. If there’s an issue, parts and support are close by.

“The support we get from Cummins Palmerston North is fantastic, second to none.”

Daryl recently looked under a Kenworth that was in the workshop for a service and was surprised to see no oil leaking from the one-million-kilometer X15. “I remember when I was a fitter we had to wear a raincoat when working under a truck,” he jokes.

Fuel agnostic

Acknowledging that the push to decarbonize is now “very real”, Daryl likes the idea of Cummins’ fuel agnostic concept where one base internal combustion engine, optimized to run on diesel, can also be customized to run on ultra-low and zero-carbon fuels like renewable natural gas and hydrogen.

“My father was a pioneer of linehaul trucking in New Zealand and he always embraced new technology. He was never scared of it,” he says.

“I tend to be a little more cautious but I can see where a 500 hp natural gas or hydrogen engine would work for us in short haul applications,” he admits. “We’re certainly willing to look closely at these alternative fuel technologies when suitable infrastructure is in place.”

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