Cummins makes Guidanz® easier than ever

Cummins Inc. is updating the digital service tool names within the Guidanz® suite of products, making it easier for customers to quickly identify solutions, boost efficiency and increase productivity. This change will ultimately position Guidanz as the preferred digital solution for servicing Cummins-powered equipment.

Guidanz: The digital service solution for legendary servicing

Guidanz is Cummins’ latest digital service tools suite designed for streamlining engine diagnostics, troubleshooting and service event management. Previously known by more technical terms, its naming structure has been simplified into two key functionalities valued by customers during service events called Guidanz Diagnostic Toolkit and Guidanz Service Event Management.

Key benefits and features

Guidanz Diagnostic Toolkit and Service Event Management combine to give service providers the ability to deliver legendary service to their customers while ensuring expertise and efficiency from start to finish. The result? Service bay productivity is maximized, and vehicle downtime is minimized, meeting the needs of a world that is always on.

"We are committed to making Guidanz even more intuitive for our customers," says Ryan Kikendall, Executive Director in Cummins Digital Organization. "By simplifying our digital solution names, we are making it easier for customers to identify the capabilities they need to succeed, ultimately improving customer satisfaction and uptime with Guidanz Diagnostic Toolkit and Guidanz Service Event Management."

Optimized service events with Guidanz

Cummins is always looking for new ways to streamline service events and improve diagnostics processes. The Guidanz Diagnostic Toolkit accomplishes this through Optimized Diagnostics, which helps vehicles get back to duty faster by dynamically reordering troubleshooting steps and driving technicians to the most likely root cause of a fault code first.

Some fault codes are flagged as Fast Track Repair, meaning traditional diagnostic assessment steps are bypassed so technicians can move straight to necessary repairs – saving valuable time and speeding up service. Furthermore, Predictive Service Insights maximize vehicle uptime by identifying preventative needs before they become major problems, allowing them to be addressed during planned downtime.

More efficient and productive service teams with Guidanz

A robust digital platform as a central hub that simplifies and connects every aspect of the service event. That’s where Guidanz Service Event Management comes in, streamlining workflow management and allowing service providers to deliver a more efficient customer experience.

You can say goodbye to juggling multiple systems, because this web-based solution provides one-click access to all crucial service event information, ensuring service teams stay informed and productive within the shop environment.

Beyond efficiency: Guidanz contributes to a sustainable future

In addition to optimizing service, Guidanz also contributes to a cleaner more sustainable environment. Streamlined service events mean faster repairs, reduced downtime and fewer service visits. This translates to fewer emissions and a lower carbon footprint, which aligns with Cummins' Destination Zero™ strategy and supports customers on their path to achieve their environmental initiatives as well.

Learn more

Discover how Guidanz Diagnostic Toolkit and Service Event Management can revolutionize your business. Visit cummins.com/Guidanz to learn more and download Guidanz for FREE on your mobile device.