The power of proactive maintenance for your generator

In the world of large-scale power generation systems, reliability isn’t just a goal — it’s a necessity. Downtime in commercial and industrial facilities can mean thousands and even millions of dollars lost, a critical disruption to a data center or even life-threatening consequences in a healthcare facility. Yet too often maintenance is an afterthought, addressed only when something goes wrong. Corey Bryant, Planned Equipment Maintenance Sales Director at Cummins, sees this firsthand. 

"Time is money in this world,” said Bryant. “A generator is essentially a high-dollar insurance policy, it does nothing until it’s called upon. The key is making sure it works when that moment comes."

Think of your generator like your car in the winter. When temperatures drop below freezing, you don’t just assume your car will start as usual. Many people make a habit of starting their car periodically to keep the battery from dying since cold weather demands more power to turn the engine over. Generators work in the same way – they need regular testing and servicing to ensure that when the power goes out, they’re ready to perform and won’t leave you in the dark. 

“With a planned maintenance schedule, you can significantly reduce the risk, extend the life of your equipment and have confidence that when the power goes out, your generator will be ready.” said Bryant. 

It can be difficult to know where to start when it comes to planned maintenance, but you don’t have to navigate it alone. Cummins' highly skilled team of Planned Maintenance Territory Managers and Technicians are prepared to help you monitor performance and address issues before they cause major disruptions. From inspection to maintenance, repair and 24/7 emergency service, our technicians are trained in efficiency and reliably. 

"Our technicians are the backbone of the service we provide,” said Bryant. “More often than not, they are the ones building those lasting relationships with our customers. They become trusted partners in their operations, connecting with customers to understand their unique needs and deliver a level of service that goes beyond technical expertise.” 

That expertise and commitment extends beyond Cummins equipment. With their extensive experience and knowledge of all makes and models of generators, our technicians offer the same level of care, precision and reliability for non-Cummins equipment. Our Planned Maintenance Territory Managers and Technicians are also equipped with expertise and resources to help customers meet regulatory compliance, especially in critical applications like healthcare. To do that, we work closely with customers to determine the level of involvement needed, as this directly affects the maintenance frequency. 

While we work to prevent emergencies before they happen, our team is always ready to respond swiftly should a situation arise. With the largest emergency service network in the U.S., Cummins treats every call with the utmost urgency to ensure you’re never left waiting.

“If a hospital or any critical facility calls, we respond immediately because we understand that someone’s life could be on the line,” said Bryant. “Our commitment is to ensure that all equipment, regardless of prior agreements, is ready and reliable when it’s needed most.” 

At the end of the day, planned maintenance is about more than just fixing problems – it’s about preventing them before they disrupt your operations. Regular, proactive maintenance ensures your generator stays in optimal condition, reducing the risk of unexpected failures and extending the life of your equipment. By investing in a Cummins generator, you’re not just getting reliable equipment; you’re also gaining access to a dedicated service team that’s committed to keeping your operations running smoothly. Our expert Planned Maintenance Territory Managers and Technicians understand the importance of planned maintenance and work alongside you to monitor performance, address potential issues and ensure your equipment is ready when you need it most.

“With Cummins, you’re buying more than just a generator, you’re buying peace of mind,” said Bryant. 

Allow our factory-trained, certified experts in generator maintenance to keep your system serviced with the latest software and diagnostic tools. Learn more by visiting www.cummins.com/parts-and-service/generators/planned-maintenance-program