Building Trust, Delivering Power: How Cummins Turns Service into Partnership

In the emergency power generation world, customers aren’t just looking for equipment, they’re looking for a partner they can trust to keep their operations running, no matter what. At Cummins, our Sales and Services teams understand that success does not come from just delivering a power solution. It’s about building a relationship that lasts well beyond the life of the equipment. 

Our planned equipment maintenance team provides a full range of support including 24/7 emergency support, remote monitoring and long-term system optimization. Whether it’s planned maintenance, real-time diagnostics or unscheduled maintenance, Cummins delivers expertise, rapid response and technical excellence that critical operations depend on. 

“The initial sale is just the beginning of the relationship,” says Bob Frontiera, Sales Director of Planned Equipment Maintenance. “Once that first unit is installed, the real value comes from our certified and expert aftermarket support.”

That value comes to life through partnership. From the very first handshake, Cummins technicians and Planned Maintenance Territory Managers work to become trusted partners, not just service providers. Over time, we find that many customers will request specific technicians by name, even after a single meeting. 

“When customers create a connection with a technician, we find they will often request them by name to come to the site,” said Frontiera. “They prefer to work directly with that person because they’ve already established trust and feel more comfortable dealing with them.”

Trust doesn’t happen by accident. It grows through every successful service call, every recommendation and every commitment fulfilled. Customers quickly come to rely on the fact that the person arriving onsite brings not only technical skills, but the professionalism and dedication needed to solve problems in the right way. 

"Customers trust that Cummins Planned Maintenance Technical team has the best interests in mind for their business," says Frontiera. "The quality of service and the trust they have with that service is really what sets us apart." 

For the Cummins team, going the extra mile is second nature. Frontiera describes it simply: "The partnership is really where we hopefully can prove ourselves to provide support and total piece of mind. Having a planned equipment maintenance program means having a reliable, expert team taking care of your generators, no matter the make of model.”

At the heart of it all is something deeper than service, it’s partnership. It’s the understanding that when a customer chooses Cummins, they’re not just investing in equipment, they’re choosing a team that stands with them through every challenge. 

“At the end of the day, we are selling reliability of their equipment and ensure the equipment is ready to go when needed.” said Frontiera. 

Ready to build a stronger future for your operations? The Cummins Sales and Service team is eager to understand your unique needs and tailor a planned maintenance contract that directly addresses your concerns. Discover how a partnership can power real results – connect with us today: https://www.cummins.com/parts-and-service/generators/planned-maintenance-program