The tools, which allow experts to remotely see what technicians see in the field, were created by the Cummins Care team in 2017, prior to the COVID-19 crisis, to support customers in hard-to-reach locations. Now, with travel discouraged to prevent the spread of the virus, the use of RemoteConnect has increased dramatically, making the tools more important than ever. “RemoteConnect was cre
Cummins Care has developed a strategy to support customer inquiries different from the norm. This new human-centered design incorporates the individual needs of customers and the various ways they request help. This revolutionary approach gets more accurate information and solutions into the hands of customers quicker and easier. Online Support Care.cummins.com is a new user-friendly site of
Cummins’ Connected Diagnostics™, a telematics feature enabling the company to communicate with its engines to recommend actions when a system fault occurs, has received a major customer service award. Frost & Sullivan, a global research and consulting firm, has awarded Cummins and Connected Diagnostics its prestigious 2017 North American Customer Value Leadership Award for “exceptional cust
The new Guidanz mobile app is making long processes faster by quickly assessing engine status. It’s another example of how technology is changing not just diesel engines, but the way they are serviced. Here’s how the new app is getting customers back to work faster: Cummins service providers are tapping into technology to quickly find answers. At one time, when a check engine light f